Using the Chatbot
The Cogynt AI Chatbot is available within Workstation to help analysts analyze individual events more efficiently. When enabled, the chatbot can summarize event data, highlight notable entities, surface data quality issues, and suggest areas for deeper analysis based on the event’s content.
The chatbot is only available for events that have an AI Config configured. If no AI Config exists for an event type, the chatbot cannot be used for events of that type. See Configuring Cogynt AI for details.
The AI Chatbot is a predictive tool. All outputs should be reviewed and validated by a human analyst.
Using the Chatbot on Events
The chatbot always operates in the context of a single event.
To start using the chatbot:
- Find an event and view it.
- Click the Cogynt AI icon in the event header.
- Ask a question, or select one of the available Suggested Questions (if any exist).
- Continue the conversation as needed to explore the event from different angles.
Each chat session is tied to the currently viewed event and uses the event's configured AI prompt and data.
Starting New Chat Sessions
You may want to start a new chat session to explore a different line of reasoning or reset the conversation.
To start a new session:
- Open the chatbot for an event.
- Open the More menu (⋮).
- Select New Chat.
Starting a new session clears the previous conversation and creates a fresh context for analysis.
If an event's AI Config or system prompt is updated, start a new chat session to ensure the chatbot uses the latest configuration.
Viewing Previous Chat Sessions
Chat sessions are preserved per event and can be reviewed later.
To view chat history for an event:
- Open an event.
- Open the chatbot.
- Use the Chat History dropdown to view previous sessions created by you or other users.
Reviewing prior sessions can provide useful context on earlier analysis or investigative reasoning.
Best Practices
Ask focused questions: Clear, specific questions generally produce more useful responses than broad or ambiguous prompts.
Use separate sessions for separate lines of inquiry: Start new chat sessions when shifting analytical focus (for example, moving from entity identification to timeline reconstruction).
Validate results: Treat chatbot output as analytical assistance, not ground truth. Cross-check responses against event data and other sources.
Refine prompts over time: If chatbot responses are consistently unhelpful, review the event type’s AI Config, including system prompts and suggested questions, to better align them with analyst workflows.